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FAQs FAQs

FAQs FAQs

FAQS

I entered the wrong address. Can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we can change anything after an order is placed.

If you do need to make any address changes, please inform us as soon as possible by filling out our contact form or emailing customerservice@stage4athletics.com. The sooner we know, the sooner we can start helping you out with those changes. Stage4 Athletics cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order."

I ordered the wrong item, size, or duplicates. Can I alter my order?

Unfortunately, once an order has been successfully placed, the products can no longer be modified. If you wish to cancel your order, please email us at customerservice@stage4athletics.com and we would be happy to cancel if possible. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items.

I forgot to use my code! Can you adjust my order?

Unfortunately, once an order is placed, our system does not allow for us to add a code and adjust the pricing or add an athlete support code. If your order has not shipped, please email customerservice@stage4athletics.com, and we would be happy to cancel the order so you can reorder and use a code.

I haven't received my package.

We are so sorry to hear you have not received your package! If you insured your order with Route Package Protection at checkout you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Please keep in mind, if your order does not include Route Package Protection, Stage4 Athletics is not liable for any unfortunate events such as misplaced, lost, or stolen packages during the time of transit.

My item came damaged or defective and I can't use it.

No one likes to open a package to find a damaged product. If you received product(s) you think are damaged, please email as soon as possible to customerservice@stage4athletics.com. Please provide multiple photos of the damage and your order number. We will guide you through the process of correcting this issue without any extra charges. Damaged items must be reported to us within 30 days from the date of delivery. Any claims beyond the 30 days will be considered normal wear and tear and cannot be replaced.

I received an incorrect item. Can you help me?

Of course—our bad! Your satisfaction and happiness are our top priority. If you received the wrong product(s), please email us as soon as possible at customerservice@stage4athletics.com. Please include your order number along with images of the packing slip, and the incorrect item(s). We will guide you through the process of correcting this issue without any return charges.

What is your return policy?

"We’re so sorry if our pieces did not work out for you! We want you to love our products and to love yourself when you wear them. We are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase if they meet our returns criteria, as follows: For returning items, please make sure to include their original packaging, tags, and bra pads. We also do not accept returns for our socks, headbands, scrunchies, and glute bands. All items discounted 25% off or more are final sale. This does not apply to orders discounted using a rewards or discount code. To start your return, please email customerservice@stage4athletics.com with your order number and return request! "

Do you provide free returns?

Currently we do not offer free return shipping labels. The cost of the prepaid return label is based on the weight and size of the package. To start your return, please email customerservice@stage4athletics.com with your order number and return request!

Why was my return or exchange denied?

"• Signs of washing or excessive wrinkling • Item(s) smelling of smoke, perfume, deodorant, etc. • Excessive animal/human hair, fuzz, lint, etc. • Signs of wear (makeup, stains, smell, etc.) • Returned without original packaging, tags or removable bra pads • We do not allow returns for hair accessories, non-slip socks, headbands, shoelaces, or glute bands due to hygienic reasons."

Why wasn't my shipping fee refunded?

Shipping fees are nonrefundable at this time.

I sent my return. Now what?

We process returns and exchanges as we receive them in our warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Returns and exchanges may take up to 10 business days to be processed after they are delivered to our warehouse, and refunds can take 1-5 business days once processed.

Where is my refund?

Once your refund has been issued, please allow 1-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 5 business days, please contact us at customerservice@stage4athletics.com, and we will investigate the refund for you!

How long until I get my order?

"Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. Shipping Time (Domestic): $8.50 Standard: 3-5 days $25 Express: 1-3 days Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items. All domestic orders over $125 are eligible for free shipping excluding during holiday sales."

My order was returned to sender, what do I do?

"Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. Shipping Time (Domestic): $8.50 Standard: 3-5 days $25 Express: 1-3 days Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items. All domestic orders over $125 are eligible for free shipping excluding during holiday sales."

FAQS

I entered the wrong address. Can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we can change anything after an order is placed.

If you do need to make any address changes, please inform us as soon as possible by filling out our contact form or emailing customerservice@stage4athletics.com. The sooner we know, the sooner we can start helping you out with those changes. Stage4 Athletics cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order."

I ordered the wrong item, size, or duplicates. Can I alter my order?

Unfortunately, once an order has been successfully placed, the products can no longer be modified. If you wish to cancel your order, please email us at customerservice@stage4athletics.com and we would be happy to cancel if possible. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items.

I forgot to use my code! Can you adjust my order?

Unfortunately, once an order is placed, our system does not allow for us to add a code and adjust the pricing or add an athlete support code. If your order has not shipped, please email customerservice@stage4athletics.com, and we would be happy to cancel the order so you can reorder and use a code.

I haven't received my package.

We are so sorry to hear you have not received your package! If you insured your order with Route Package Protection at checkout you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Please keep in mind, if your order does not include Route Package Protection, Stage4 Athletics is not liable for any unfortunate events such as misplaced, lost, or stolen packages during the time of transit.

My item came damaged or defective and I can't use it.

No one likes to open a package to find a damaged product. If you received product(s) you think are damaged, please email as soon as possible to customerservice@stage4athletics.com. Please provide multiple photos of the damage and your order number. We will guide you through the process of correcting this issue without any extra charges. Damaged items must be reported to us within 30 days from the date of delivery. Any claims beyond the 30 days will be considered normal wear and tear and cannot be replaced.

I received an incorrect item. Can you help me?

Of course—our bad! Your satisfaction and happiness are our top priority. If you received the wrong product(s), please email us as soon as possible at customerservice@stage4athletics.com. Please include your order number along with images of the packing slip, and the incorrect item(s). We will guide you through the process of correcting this issue without any return charges.

What is your return policy?

"We’re so sorry if our pieces did not work out for you! We want you to love our products and to love yourself when you wear them. We are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase if they meet our returns criteria, as follows: For returning items, please make sure to include their original packaging, tags, and bra pads. We also do not accept returns for our socks, headbands, scrunchies, and glute bands. All items discounted 25% off or more are final sale. This does not apply to orders discounted using a rewards or discount code. To start your return, please email customerservice@stage4athletics.com with your order number and return request! "

Do you provide free returns?

Currently we do not offer free return shipping labels. The cost of the prepaid return label is based on the weight and size of the package. To start your return, please email customerservice@stage4athletics.com with your order number and return request!

Why was my return or exchange denied?

"• Signs of washing or excessive wrinkling • Item(s) smelling of smoke, perfume, deodorant, etc. • Excessive animal/human hair, fuzz, lint, etc. • Signs of wear (makeup, stains, smell, etc.) • Returned without original packaging, tags or removable bra pads • We do not allow returns for hair accessories, non-slip socks, headbands, shoelaces, or glute bands due to hygienic reasons."

Why wasn't my shipping fee refunded?

Shipping fees are nonrefundable at this time.

I sent my return. Now what?

We process returns and exchanges as we receive them in our warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Returns and exchanges may take up to 10 business days to be processed after they are delivered to our warehouse, and refunds can take 1-5 business days once processed.

Where is my refund?

Once your refund has been issued, please allow 1-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 5 business days, please contact us at customerservice@stage4athletics.com, and we will investigate the refund for you!

How long until I get my order?

"Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. Shipping Time (Domestic): $8.50 Standard: 3-5 days $25 Express: 1-3 days Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items. All domestic orders over $125 are eligible for free shipping excluding during holiday sales."

My order was returned to sender, what do I do?

"Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. Shipping Time (Domestic): $8.50 Standard: 3-5 days $25 Express: 1-3 days Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items. All domestic orders over $125 are eligible for free shipping excluding during holiday sales."

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