Do you provide free returns?
Currently we do not offer free return shipping labels. The cost of the prepaid return label is based on the weight and size of the package. To start your return, please email customerservice@stage4athletics.com with your order number and return request!
Why was my return or exchange denied?
"• Signs of washing or excessive wrinkling • Item(s) smelling of smoke, perfume, deodorant, etc. • Excessive animal/human hair, fuzz, lint, etc. • Signs of wear (makeup, stains, smell, etc.) • Returned without original packaging, tags or removable bra pads • We do not allow returns for hair accessories, non-slip socks, headbands, shoelaces, or glute bands due to hygienic reasons."
Why wasn't my shipping fee refunded?
Shipping fees are nonrefundable at this time.
I sent my return. Now what?
We process returns and exchanges as we receive them in our warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Returns and exchanges may take up to 10 business days to be processed after they are delivered to our warehouse, and refunds can take 1-5 business days once processed.
Once your refund has been issued, please allow 1-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 5 business days, please contact us at customerservice@stage4athletics.com, and we will investigate the refund for you!
How long until I get my order?
"Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. Shipping Time (Domestic): $8.50 Standard: 3-5 days $25 Express: 1-3 days Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items. All domestic orders over $125 are eligible for free shipping excluding during holiday sales."
My order was returned to sender, what do I do?
"Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. Shipping Time (Domestic): $8.50 Standard: 3-5 days $25 Express: 1-3 days Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items. All domestic orders over $125 are eligible for free shipping excluding during holiday sales."